Email, templates & automation
Alerts in Freightools
Alerts in Freightools
Personal email vs company email channels
Understand the difference between an individual user mailbox connected from Profile and a company email channel configured for AI services and incoming quote workflows.
How to use your personal mailbox in Freightools
Open and work with your connected personal mailbox inside Freightools, including folders, search, quick filters, reading messages, composing, replying and reviewing sent quotation emails.
How AI Email Intelligence classifies your email
Read the content category, priority, tone and AI summary that Freightools attaches to incoming email in the connected mailbox, and understand how the classification is processed privately.
How to create an Instant Quote from a quotation-request email
Open a personal-mailbox email classified as a quotation request, analyze it with Freightools, and move the extracted request into Instant Quote with the source email attached to the search.
How to fix Partner not found when analyzing a quotation request
Resolve the Partner not found error shown when a quotation-request sender is not linked to a Freightools customer, then analyze the same email again.
Still stuck?
Send us the screen you are on and what you expected to happen, and a person will pick it up.
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