1. Introduction
This Privacy Policy explains how Fast Application Ltd. (“Fast,” “Freightools,” “we,” “us,” or “our”) handles personal information in connection with the Freightools website, the Freightools software platform, and related services collectively referred to as the “Services.”
Fast Application Ltd. is an Israeli company and the operator of Freightools.
Questions or requests concerning privacy may be sent to: support@freightools.com
2. Freightools as a B2B SaaS Platform
Freightools is a business-to-business software-as-a-service platform used by freight forwarders and other logistics companies.
Each customer operates its own Freightools environment and determines which information is entered into that environment, why the information is processed, who may access it, and when it should be updated or deleted.
Customer Data may include information relating to the customer’s:
- customers and suppliers;
- business partners;
- contact persons;
- employees and authorized users;
- quotations and sales proposals;
- tariffs and rates;
- shipments and logistics activities;
- communications and documents; and
- other business information entered into the Services by the customer.
In relation to Customer Data, the relevant Freightools customer is the controller of the information.
Fast Application Ltd. acts as a holder and processor of Customer Data and processes it only as necessary to provide, host, maintain, secure, back up, support, and operate the Services, comply with applicable law, and carry out the customer’s instructions.
Fast does not independently determine which customer, supplier, partner, employee, shipment, or contact records a customer enters into Freightools.
Fast does not sell Customer Data, create independent contact databases from Customer Data, or disclose one customer’s Customer Data to another customer.
3. Optional Employee Cost Information
The Services may allow a customer to enter employee salary, hourly cost, or other employment-related cost information.
This functionality is optional.
The customer alone determines:
- whether to use this functionality;
- which information to enter;
- the lawful basis for entering the information;
- which users may access it;
- how the information is used; and
- how long the information is retained.
Fast does not require customers to enter this information and does not use it for an independent purpose. Fast processes it only as necessary to provide the functionality selected by the customer.
4. Information Controlled by Fast
Fast acts as the controller of information that it collects for its own business relationship with customers, users, website visitors, and prospective customers.
This may include:
Account and Contact Information
- name;
- company name;
- job title;
- business email address;
- business telephone number;
- account username;
- user role; and
- account permissions.
Billing and Commercial Information
- billing contact details;
- billing address;
- subscription information;
- invoice information;
- payment status; and
- transaction information required to administer the commercial relationship.
Payment-card information may be processed by an authorized payment-service provider. Fast does not intentionally store full payment-card details unless expressly required for the relevant payment process.
Support and Communication Information
- support requests;
- emails and other communications;
- information provided when reporting an issue;
- screenshots, logs, or files voluntarily provided for support purposes; and
- records of support activity.
Technical, Security, and Log Information
- IP address;
- date and time of access;
- browser type and version;
- operating system;
- device type;
- requested pages or system functions;
- login and authentication activity;
- system request and response information;
- technical error information; and
- security and audit logs.
This information is used to operate, secure, troubleshoot, maintain, and protect the Services.
Website and Product Analytics
Fast uses Google Analytics and similar approved analytics tools to understand general website and product usage.
Analytics information may include pages viewed, features used, session timing, general interaction activity, browser information, and technical information.
Fast does not use analytics tools to intentionally transmit Customer Data, customer business records, shipment records, tariffs, quotations, or the content of customer communications.
Fast does not currently use session heatmaps or session-recording tools.
Fast does not use analytics tools to collect precise geolocation information.
Analytics cookies are used subject to the choices and consent settings described in the Freightools Cookie Policy.
5. How Information Is Collected
Fast may collect information:
- when a user creates or uses a Freightools account;
- when a customer enters into a commercial relationship with Fast;
- when a visitor submits a contact, demo, or support form;
- when a user communicates with Fast;
- automatically through system logs and security tools;
- through essential and consent-based analytics cookies; and
- from the customer that created or administers the relevant user account.
Customer Data is entered or imported into Freightools by the customer, its authorized users, its integrations, or other persons acting under the customer’s authority.
6. Purposes of Processing
Fast may process information under its control to:
- provide and administer the Services;
- create and manage accounts;
- authenticate users and manage permissions;
- provide customer support;
- process subscriptions, billing, and payments;
- communicate service-related information;
- secure the Services and prevent unauthorized activity;
- investigate and resolve technical problems;
- maintain system and audit logs;
- improve the reliability and usability of the Services;
- analyze aggregated website and product usage;
- comply with legal obligations;
- establish, exercise, or defend legal claims; and
- send marketing communications where permitted by law.
Fast processes Customer Data only for the purposes described in Section 2 of this Privacy Policy and in the applicable agreement with the customer.
7. Legal Bases
Where applicable, Fast processes personal information based on one or more of the following:
- performance of a contract or steps taken before entering into a contract;
- compliance with a legal obligation;
- Fast’s legitimate interests in operating, securing, supporting, and improving the Services;
- the legitimate interests of the relevant customer;
- the individual’s consent, where consent is required; or
- another lawful basis permitted by applicable law.
8. Service Providers and Subprocessors
Fast may use authorized service providers to operate the Services.
These providers may include:
- cloud-hosting and infrastructure providers;
- cybersecurity and monitoring providers;
- email and communication providers;
- billing and payment providers;
- support-service providers;
- analytics providers;
- backup and data-recovery providers; and
- feature-specific processing providers, including AI-processing providers where a customer uses an AI-enabled feature.
Service providers may process information only as necessary to perform services for Fast and are required to protect the information in accordance with their contractual and legal obligations.
Fast does not authorize service providers to sell Customer Data or use Customer Data for unrelated independent purposes.
9. AI-Enabled Features
Certain Freightools features may use artificial-intelligence services to process information submitted by a customer, such as emails, tariff files, rate sheets, quotation requests, or other operational documents.
Such processing occurs only when the customer uses or enables the relevant feature and is performed for the purpose of providing that feature.
Fast does not use Customer Data to train a general-purpose model for an independent purpose unless this is separately and expressly agreed in writing with the customer.
10. Information Sharing
Fast may disclose information:
- to authorized service providers as described above;
- to authorized employees and contractors who require access to provide or support the Services;
- at the instruction of the relevant customer;
- where required by law, court order, or a competent authority;
- where reasonably necessary to protect the Services, Fast, its customers, users, or the public from fraud, abuse, security threats, or unlawful activity;
- in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or part of Fast’s business, subject to appropriate confidentiality requirements; or
- with the individual’s or customer’s authorization.
Fast does not share one customer’s Customer Data with another customer.
11. International Processing
Fast and its authorized service providers may process information in Israel, Europe, the United States, and other jurisdictions in which the relevant service providers operate.
Where required, Fast uses contractual and organizational safeguards for international transfers of personal information.
12. Data Retention
Fast retains information for as long as reasonably necessary to:
- provide the Services;
- maintain an active customer or user account;
- meet contractual obligations;
- maintain security and audit records;
- resolve disputes;
- prevent fraud or abuse;
- comply with legal, tax, accounting, or regulatory obligations; and
- establish, exercise, or defend legal claims.
Customer Data is retained in accordance with the customer’s instructions, the applicable agreement, the operation of the Services, and applicable legal obligations.
Following account termination, Customer Data may remain temporarily in backups, security records, or legally required records until it is deleted through the applicable retention cycle.
13. Security
Fast uses administrative, organizational, physical, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
These safeguards include measures relating to:
- access control;
- user authentication;
- tenant separation;
- logging and monitoring;
- backups;
- infrastructure security;
- confidentiality obligations; and
- incident handling.
No electronic system can guarantee absolute security. Users are responsible for protecting their credentials and for assigning appropriate permissions within their customer environment.
14. Individual Rights and Requests
Depending on applicable law, an individual may have rights concerning personal information, including rights to request access, correction, or deletion where legally applicable.
Information Controlled by Fast
Requests concerning account, billing, support, website, security, or other information controlled by Fast may be sent to: support@freightools.com
Fast may request information necessary to verify the requester’s identity.
Customer Data
Where a request concerns information entered and controlled by a Freightools customer, the individual should contact that customer.
Because the customer is the controller of Customer Data, the customer is responsible for deciding how to respond to the request.
Fast may refer the request to the relevant customer and will provide reasonable technical assistance to the customer where required.
15. Cookies
Freightools uses essential cookies required to operate and secure the website and Services.
Analytics cookies are used according to the user’s cookie preferences and applicable consent requirements.
Additional information is available in the Freightools Cookie Policy.
16. Marketing and Service Communications
Fast may send:
- operational and service-related communications;
- security notifications;
- billing communications;
- support responses;
- information about material changes to the Services; and
- marketing communications where permitted by law.
A recipient may unsubscribe from marketing communications by using the unsubscribe mechanism contained in the communication or by contacting support@freightools.com.
Operational, billing, security, and support communications may still be sent where necessary to provide the Services.
17. Children
The Services are intended for business users and are not directed to children under 18.
Fast does not knowingly offer Freightools accounts directly to children.
18. Changes to This Privacy Policy
Fast may update this Privacy Policy to reflect changes in the Services, legal requirements, or information-handling practices.
The updated policy will be published on this page with a revised “Last Updated” date.
Where required, Fast will provide additional notice of material changes.
19. Contact
Questions, complaints, or requests concerning this Privacy Policy may be sent to:
Fast Application Ltd.
Email: support@freightools.com