The reality
The problem we solve
A forwarder’s day arrives by email: rate requests, bookings, vessel delays, customs paperwork, invoices, complaints — and in the inbox they all look the same. Someone has to open every message just to learn what it is, whether it can wait, and whether the customer behind it is calm or furious. AI Email Intelligence answers those three questions before the email is opened.
The same inbox, read differently
Three signals on every email.
Select any email. AI Email Intelligence identifies its content categories, its priority, and the tone of the sender — before anyone opens it.
Tap an email to see how Freightools reads it.
Outcomes
What you get
What it is
Every email is tagged with the freight content categories that apply — Invoice, Quotation Request, Booking, Shipment Update, Customs, Complaint, General, Spam / Marketing — automatically, as it arrives. One email can carry several.
How urgent it is
A separate priority signal — Low, Normal, High, or Urgent — read from the content itself, so the team opens what matters first instead of working top-of-inbox down.
How they feel
The emotional tone of the sender — Neutral, Positive, Negative, or Angry — so an escalating customer surfaces immediately, not after someone happens to open the thread.
Private by architecture
Classification runs inside a private Freightools AI environment. The email content is analyzed there and is not sent to an external AI provider — only the structured result reaches your workspace.
Mechanics
How it works
- 1
1. An email arrives
Nothing to forward, tag, or file. AI Email Intelligence works on incoming email in your Freightools workspace as it lands.
- 2
2. It is analyzed privately
The content is processed inside the closed Freightools AI environment — not sent to an external AI provider’s API. Only the analysis happens there; your mail flow does not change.
- 3
3. Three signals attach
Content categories, priority, and emotional tone appear as structured signals on the email — one or several categories, as the email requires, with priority and tone judged independently.
- 4
4. The inbox becomes structured
Quotation requests, bookings, shipment updates, invoices, customs, complaints — visible as what they are. Urgent and angry communication stands out without anyone triaging by hand.
Private by architecture
The intelligence stays inside.
Email classification runs in a closed Freightools AI environment. The content is analyzed there — it is not sent to an external AI provider — and only the structured result reaches your workspace.
- Email
- Analyze
- Content · Priority · Tone
- Your workspace
Not used for email content
- Classification dimensions
- Content · Priority · Tone
- Categories
- 8 freight-specific
- Processing
- Private Freightools AI environment
- Email content sent to an external AI provider
- No
Applies to email classification: the analysis happens inside Freightools, and only its structured result is used in your workspace.
FAQ
Frequently asked
- Which categories can it recognize?
- Eight freight-specific content categories: Invoice, Quotation Request, Booking, Shipment Update, Customs, Complaint, General, and Spam / Marketing. An email can carry more than one — a customer chasing a shipment who also asks for a quote in the same email is both a Shipment Update and a Quotation Request.
- Are priority and tone the same signal?
- No — they are read independently. A routine invoice can be Normal and Neutral; a delayed-shipment thread can be Urgent and Angry. Every email carries all three signals: content categories, priority, and emotional tone.
- Is our email content sent to OpenAI, Anthropic, Gemini, or another AI provider?
- No. Email classification runs inside a private Freightools AI environment. The content is analyzed there and only the structured result — categories, priority, tone — is used in your workspace.
- Does it act on emails automatically?
- It classifies; it does not reply, delete, or move mail on its own. The signals make the inbox readable — your team decides what to do with them.
Talk to a freight engineer
Ready to see AI Email Intelligence in your environment?
Send us one supplier tariff before the call. We'll show how we structure it and how it would surface in your operational flow.
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