How to manage goods on a Customer Shipment

Add and edit the cargo on a Customer Shipment (CS) from the Goods tab — Add Good, Add ID numbers and AI Fill, the freight unit list, weights, dimensions, container and seal numbers, the Basic, Additional, Notes, SKU and Schedule sub-tabs, and how to remove a good, move it to a different CS, export it or split it.

Updated 11/7/2026

The Goods tab of a Customer Shipment (CS) holds the cargo: every good with its freight unit, quantity, weights, dimensions, container and seal numbers, plus a totals line for the whole shipment. This article covers adding goods, filling in each good's sub-tabs, and the per-good actions. Pricing the goods is on the Economics tab — see How to manage the economics of a Customer Shipment.

Before you start

The Goods tab is enabled once the CS has been saved. On a new CS, save it first. See How to create a CS (customer shipment) in Freightools.
Open the CS from Shipments → Customer Shipments with the pencil in the Edit column, then click Goods.

The Goods tab of a Customer Shipment with one good card open on its Basic sub-tab.

Read the totals

The line at the top of the tab totals the shipment:

Containers, Teus and PCs
Total Weight, Total Volume and Net Weight

The view select beside it switches between Full View and Slim View.

Add goods

Three buttons sit above the goods:

Button	Use it to
Add Good	Add a new good card.
Add ID numbers	Enter the ID numbers of the goods.
AI Fill	Fill goods with AI.

Each good is a card numbered #1, #2 and so on, with five sub-tabs: Basic, Additional, Notes, SKU and Schedule.

Fill in the Basic sub-tab

The first row describes the unit and its size:

Field	What to enter
Freight Unit	The unit, from the list below.
S • T • R	Three tick boxes: Stackable, Tiltable and Rotatable. Ticking Stackable opens a cargo-constraints dialog.
M. Unit	kg/cm or lb/inc.
Quantity	How many units.
Unit Weight and Total Weight	Weight per unit and in total.
L x W x H	The dimensions of one unit.
Unit Volume and Total Volume	Volume per unit and in total.

The second row identifies the unit and places it on the route:

Field	What to enter
Id Number	The container or unit number.
Seal	The seal number.
Tracker Id	The tracker on the unit.
Equipment ISO Code	The ISO code of the equipment.
Chargeable Total Weight and Chargeable Total Volume	The chargeable figures.
Commodities	What the cargo is.
From and To	The routing points the good travels between.

Freight units

The Freight Unit list covers containers and loose cargo:

Containers: 20' GP, 40' GP, 40' HC, Container 45' HC, Container 45'RH, and the 20' and 40' Flat Rack, Open Top, Reefer, Tank and Tank SOC, HC Flat Rack, HC Open Top, HC Reefer, Non Operating Reefer, Box Soc ISO, HC Soc ISO, Pallet Wide and Pallet Wide HC variants.
Loose and other cargo: Bag, Barrel, Box, Break Bulk Cargo, Cartons, Case, Crate, Drum, Package, Pallet, PCS UNIT, Skid, Tank, General Cargo, Full Truck, Car.
RoRo and vehicles: RoRo Vessel, Self Propelled Tracked Unit, Self Propelled Wheeled Unit, Trailer - RoRo, Truck - RoRo.

Fill in the other sub-tabs

Additional (Additional Information): PO Number, Packages QTY, AWB Rate, Tare, Payload, Capacity, Demurrage Days, Shipping Terms, Marks and Numbers, Kind Of Package, Goods Description and Said To Contain.

Notes: an Internal Note for your team and an External Note.

SKU: a grid of the stock-keeping units in the good. Click New SKUs to add lines. The columns are Id, PO Number, Freight Unit Type, Quantity, Invoice Reference, Invoice Date, Part Number, Delivery/Wagon Number, Measurement Unit, Total Weight and Total Volume.

Schedule: the tracking events of the good. Click New Customer Shipment Good Schedules to add one. Filter by User or Container Event. The columns are Id, Name, User, Container Event, Country Name, Estimated Time, Actual Time, Voyage, Vessel Name, Vessel Mmsi, Vessel Call Sign and Transport Equipment Name.

Remove, move, export or split a good

Each good card has its own menu (☰) with four items:

Item	Use it to
Remove	Delete the good from the CS.
Move to a different CS	Move the good to another customer shipment.
Good Export	Export the good.
Split	Split the good into more than one.

After you change the goods

Changing the goods can change what the shipment costs and sells for. Save the CS, then open Economics and click Set Quantities so the activity quantities follow the goods. See How to manage the economics of a Customer Shipment.

If something goes wrong

You see	What to do
The Goods tab is greyed out	Save the CS first.
The goods changed but the economics did not	Save the CS and click Set Quantities on Economics.