How to relate a supplier to a System Carrier

Give a supplier the Carrier role, choose its carrier type, and point it at the matching System Carrier so schedules, rates and tracking line up with the carrier Freightools already knows.

Updated 9/16/2026

Your supplier record is your company's version of a carrier. The System Carrier is the
carrier as Freightools knows it across the platform. Relating the two tells Freightools that
your supplier and that carrier are the same company, so rates, schedules and tracking line up.

Give the supplier the Carrier role

  1. Create or open the supplier and stay on the General tab.
  2. In Role, select Carrier. A Carrier Information section appears.
  3. Choose the Carrier Type: Air, Ocean, Rail, River or Road.

Carrier Information appearing after the Carrier role is selected, with the Carrier Type list open

Point it at the System Carrier

  1. Open System Carrier and pick the carrier that matches this supplier — for example
    APL.
  2. Set Origin Demurrage Free Days and Destination Demurrage Free Days if this carrier
    grants free days.
  3. Finish the rest of the supplier's details and click Save Supplier.

System Carrier set to APL, with the origin and destination demurrage free-day fields

Important: Pick the System Carrier that really is the same company. A supplier mapped to
the wrong system carrier will be matched against the wrong schedules and rates, and the problem
shows up later as prices that do not match the agreement.
Note: Carrier Information only appears once Carrier is in the Role field. If you
cannot see the section, go back to Role.

Still stuck?

Send us the screen you are on and what you expected to happen, and a person will pick it up.

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