Understanding your first dashboard

What the Company Sales Dashboard shows on a new workspace — the Instant Quote panel, the warnings about tariffs, pricing and channels, and the Incoming Quote Requests board — and what each one is telling you to do next.

Updated 9/15/2026

The Company Sales Dashboard opens after you sign in. It is the working screen for quoting: where you start a quotation and where requests from customers arrive.

(screenshot: the dashboard on a fresh workspace)

The Instant Quote panel (left)

One card per service — Ocean FCL, Ocean LCL, Air Freight, Road Freight (FTL/LTL) — each showing how many active rates it can search. Click a card to start an Instant Quote for that service.

Under the cards, Fast Quotation offers shortcuts by mode (Air, FCL, LCL, INT FCL, FTL, …) for a quotation typed in by hand. See How to search Instant Quote manually.

The three warnings on a new workspace

WarningMeaningWhat to do
Tariffs Inactive (red dot, top of the panel)No buying agreement or tariff is active, so no service has prices.Load a tariff with AI Studio or create a buying agreement. See How to load a buying agreement with Freightools AI Studio.
0 active rates on a cardThat service has no usable rates yet.Same as above, for that mode.
Smart Pricing Disabled: No agreements detectedNo selling agreement or selling rule exists, so Freightools cannot turn a buying price into a customer price.Create a selling agreement or rule. See Understanding selling agreements.

They disappear on their own once the underlying data exists.

Incoming Quote Requests (right)

Emails that Freightools recognises as quotation requests land here, grouped by status: New / Pending, AI Replied, Won, Rejected, with a filter by service (All, FCL, LCL, Air, FTL, LTL, Rail, …).

Sent to: No channel configured means no mailbox is connected yet, so nothing can arrive. Connect one under Settings → Email Settings — see How to connect your email to Freightools. Once connected, the line shows the address Freightools watches. (confirm)

The top bar

  • Partners, Quotes, Tariffs — the main menus.
  • ⚡ Instant Quotes — the same as the panel, from anywhere.
  • The chat, bell and gear icons — messages, notifications and Settings. (confirm the chat icon's purpose)

FAQ

Why does the panel say 0 rates when I just connected a spot-rate carrier?
Spot rates are fetched per search and are not counted as "active rates"; the count reflects contract rates loaded as agreements. (confirm)

Can I rearrange the dashboard?
The handle at the top-left of the panel suggests the panels can be moved. (confirm)

Still stuck?

Send us the screen you are on and what you expected to happen, and a person will pick it up.

Contact support