How to Connect Your Email to Freightools
There are two ways to connect your email:
- Traditional IMAP/SMTP setup
- Connect with Microsoft Account (new method — easy and secure)
ATTENTION!
To connect via IMAP, you must have an IMAP-enabled email account. Ask your company admin if you are unsure.
Option 1 — Connect Using IMAP/SMTP
IMAP (Internet Message Access Protocol) keeps your email in sync between Freightools and your mail server. This means:
✔ Emails marked read in Freightools appear read in your inbox
✔ Replies sent from Freightools appear in your real email folder
✔ All changes are synchronized
To connect using IMAP:
- Click on your User Name in the upper right corner of the Freightools screen and choose User Email Settings
- Enter the following:
- IMAP Server — your incoming mail server
- SMTP Server — your outgoing mail server
- Email Address — the email you want to connect
- Email Password — your email account password
- Click Update.
Example email server settings:
Email Provider
IMAP Server
SMTP Server
Gmail
Outlook (Office 365)
Yahoo! Mail
For Gmail, you may need to set up an App Password to allow third-party apps like Freightools to connect.
For Outlook/Office 365, you may need admin permission to allow IMAP connections.
Option 2 — Connect with Microsoft Account
To make email setup easier, Freightools now offers a “Connect with Microsoft Account” option. This allows you to connect your Microsoft email (Office 365 / Outlook) with just a few clicks without entering IMAP/SMTP manually.
How it works
- In the email connection section, click Connect with Microsoft Account.
- A pop-up will appear asking you to sign in to your Microsoft account.
- Enter your Microsoft credentials, and grant Freightools permission to access your mailbox.
- Once authorized, Freightools will automatically connect your email and configure both incoming and outgoing settings.
Benefits of this method:
- No manual server settings
- Secure OAuth authentication
- Works seamlessly with Office 365 and Outlook accounts
What Happens After You Connect
Once your email is connected:
✔ You can send emails directly from Freightools
✔ Replies will sync back to your real inbox
✔ Freightools will keep emails in sync using IMAP rules
✔ Your support and sales communication becomes centralized
Troubleshooting Tips
- Connection fails: Double-check your IMAP/SMTP server names and credentials.
- App password needed: Some providers (like Google) require an app-specific password.
- Office 365 accounts: If using Connect with Microsoft Account, make sure your admin allows third-party integrations.
Summary
You can connect your email to Freightools in two ways:
1. IMAP/SMTP (traditional)
→ You enter server settings manually.
2. Connect with Microsoft Account (new and easier)
→ Automatic setup via Microsoft login and permission granting.
Both methods allow Freightools to send and receive email for you.
Tip - If your provider is not listed above:
AIM Mail
imap.aim.com ; smtp.aim.com
GMX Mail
imap.gmx.com ; smtp.gmx.com
Yahoo! Mail
imap.mail.yahoo.com ; smtp.mail.yahoo.com
FastMail
mail.messagingengine.com ; mail.messagingengine.com
Inbox.com
my.Inbox.com ; my.Inbox.com
Gawab.com
imap.gawab.com ; smtp.gawab.com